Return Policy

Returns
We currently do not offer returns/refunds.

Cancellations
No cancellations are accepted beyond 24 hours after purchase. From the time of purchase, card processors charge Custom Breations a non-refundable card processing fee ranging from 5-7% of the total. Therefore, if a cancellation is requested prior to the 24 hours, there is a 20% cancellation fee that will be assessed unless initiated by Custom Breations. Anything requested after 24 hours is subject to a fee of up to 25% for cancellation if approved. Approval after 24 hours is solely up to the discretion of Custom Breations

Damages and issues
Custom Breations is not liable for any damage that occurs in transit. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Cosmetic damage is not covered.

*IF YOU UNSELECT ROUTE INSURANCE THAT IS AUTOMATICALLY ENABLED FOR ALL ORDERS, YOU WILL HAVE NO COVERAGE ON ANY LOSS, DAMAGE, OR INCIDENTS CAUSED IN SHIPMENT. WE ARE NOT LIABLE ONCE THE PARCEL IS WITH THE SHIPPING COMPANY. IF YOU DECLINE INSURANCE YOU ARE ACCEPTING ALL LIABILITY.

Any damage must be reported to Custom Breations within 24 hours of delivery. Customer must retain all damaged packaging and photos. If customer doesn’t save packaging or is unwilling to help with the claims process, no consideration will be given to exchanges.

If customer requests a return instead of the proposed solution and the return is accepted: a 20-50% restocking fee will apply depending on the item and the customer will be responsible for return shipping if the return request is approved. Item must arrive back to us in new condition; we recommend shipping insurance as we are not responsible for shipping damage.

Item damage caused by user-error is not the responsibility of Custom Breations to replace or fix. This includes but is not limited to printing problems with DTF printers, damaged printheads after printing, or any electrical issues resulting from improper use or maintenance

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, DTF printers, or personalized items), software, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, digital downloads, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
On extenuating circumstances when returns are accepted: we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. You will not be refunded the cost of shipping. You will be responsible for the cost of return shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.