Shipping & Payment Info

Shipping Area

Currently, we only ship to addresses within the contiguous United States. We do not offer international outgoing shipments at this time.
We WILL ship to PO Boxes, but only using standard shipment methods. Expedited services such as 2-day and next day do not apply.

Shipment processing times

Orders are generally processed within 2-5 business days depending on the order and products. Orders are shipped Monday-Friday and will be included with the next shipment pickup/dropoff based on method selected. We do not ship on holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Please note the PROCESSING TIMES are in addition to the shipment time.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout, as well as estimated days in transit. This number may or may not factor in holidays and may not always be 100% accurate.
Selection of a higher tier/ quicker shipping option is not a guarantee and we do not guarantee any delivery date. If an order is not delivered by the estimated delivery date, Custom Breations is not liable for the delay if the order was shipped within the processing time and shipped using the method selected at checkout. We may also upgrade shipping methods if it is more cost effective to the customer; the customer will not be charged anything further if we opt to upgrade the shipping method for you. We do not refund shipping costs unless orders are lost in transit, we do not compensate for late delivery.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Custom Breations LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Custom Breations LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Refunds, cancellations, returns, and exchanges

Returns
We currently do not offer returns/refunds. Please make sure you order the correct size, and verify that your image is correct before uploading for transfers.

In the event that your order arrives damaged in any way, please email us as soon as possible at bre@custombreations.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Cancellations
No cancellations are accepted beyond 24 hours after purchase. From the time of purchase, card processors charge Custom Breations a non-refundable card processing fee ranging from 5-7% of the total. Therefore, if a cancellation is requested prior to the 24 hours, there is a 20% cancellation fee that will be assessed unless initiated by Custom Breations. Anything requested after 24 hours is subject to a fee of up to 25% for cancellation if approved. Approval after 24 hours is solely up to the discretion of Custom Breations

Damages and issues
Custom Breations is not liable for any damage that occurs in transit. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Cosmetic damage is not covered.

*IF YOU UNSELECT ROUTE INSURANCE THAT IS AUTOMATICALLY ENABLED FOR ALL ORDERS, YOU WILL HAVE NO COVERAGE ON ANY LOSS, DAMAGE, OR INCIDENTS CAUSED IN SHIPMENT. WE ARE NOT LIABLE ONCE THE PARCEL IS WITH THE SHIPPING COMPANY. IF YOU DECLINE INSURANCE YOU ARE ACCEPTING ALL LIABILITY.

Any damage must be reported to Custom Breations within 24 hours of delivery. Customer must retain all damaged packaging and photos. If customer doesn’t save packaging or is unwilling to help with the claims process, no consideration will be given to exchanges.

If customer requests a return instead of the proposed solution and the return is accepted: a 20-50% restocking fee will apply depending on the item and the customer will be responsible for return shipping if the return request is approved. Item must arrive back to us in new condition; we recommend shipping insurance as we are not responsible for shipping damage.

Item damage caused by user-error is not the responsibility of Custom Breations to replace or fix. This includes but is not limited to printing problems with DTF printers, damaged printheads after printing, or any electrical issues resulting from improper use or maintenance

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (DTF ink), custom products (such as special orders, DTF printers, or personalized items), software, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, digital downloads, or gift cards.

Refunds
On extenuating circumstances when returns are accepted: we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. You will not be refunded the cost of shipping. You will be responsible for the cost of return shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty
View warranty information here

Contact Us

For more information about our shipping policies, or if you have questions, please contact us at: